Dialogue Hub CIC
Privacy Policy
Last updated: September 2026
On this page
Dialogue Hub CIC respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use and protect personal information when you visit dialoguehub.co.uk, contact us, submit an enquiry or otherwise interact with us through the website.
1. Who we are
Dialogue Hub CIC is a Community Interest Company registered in England and Wales.
Company name: Dialogue Hub CIC
Company number: 14511831
Registered office: Royal Docks Centre for Sustainability, 4-6 University Way, London, England, E16 2RD
Email: info@dialoguehub.co.uk
For the purposes of UK data protection law, Dialogue Hub CIC is the controller of personal information collected through this website.
2. Information we may collect
Depending on how you use the website, we may collect:
your name
your organisation
your work email address
information you provide about the programme or service you are interested in
approximate participant numbers and other information you choose to include in an enquiry
correspondence you send to us
basic technical information about how the website is accessed and used, where this is collected through website hosting, security or analytics tools
Please do not include sensitive personal information in an enquiry unless it is genuinely necessary for us to respond to your request.
3. How we collect information
We may collect information when you:
complete an enquiry or contact form
email us directly
contact us through a linked social media platform
interact with website features, embedded media or analytics tools, where enabled
4. How we use your information
We may use personal information to:
respond to enquiries and discuss the most suitable Dialogue Hub programme or service
communicate with you about a potential or existing project, workshop or partnership
manage our relationship with organisations, clients and partners
operate, secure and improve the website
understand how the website is used, where appropriate analytics are enabled
meet legal, regulatory, accounting or safeguarding obligations where applicable
5. Our lawful bases
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
legitimate interests, for example to respond to a business enquiry, develop professional relationships and operate our website
steps taken at your request before entering into a contract, or performance of a contract
legal obligations where we are required to retain or disclose information
consent where the law requires it, for example for certain non-essential cookies or electronic marketing activities
6. Sharing information
We do not sell personal information. We may share limited information with trusted service providers where this is necessary to operate our website, manage communications, deliver a programme or meet a legal obligation.
Where third-party service providers process personal information on our behalf, we expect them to protect it and use it only for the agreed purpose.
7. International processing
Some website, communications, cloud-storage or technology providers may process information outside the United Kingdom. Where this happens, we will take appropriate steps required by UK data protection law to protect personal information.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage enquiries, projects and relationships and to meet legal, accounting or reporting requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
9. Your rights
Depending on the circumstances, you may have rights to:
ask for access to your personal information
ask us to correct inaccurate or incomplete information
ask us to delete personal information in certain circumstances
ask us to restrict how we use personal information
object to certain uses of personal information
ask for certain information to be transferred to you or another organisation
withdraw consent where we rely on consent
To exercise a data protection right, contact us at info@dialoguehub.co.uk. We may need to verify your identity before responding.
10. Cookies and similar technologies
The website may use cookies or similar technologies that are necessary for security and core functionality. It may also use analytics, embedded media or other non-essential technologies where enabled.
Where consent is legally required for non-essential cookies, those cookies should not be activated until you have made a choice through the website's cookie controls.
11. Third-party websites and platforms
The website may contain links to third-party websites or social media platforms. Dialogue Hub CIC is not responsible for the privacy practices of those external services. We encourage you to read their privacy information when you visit them.
12. Keeping information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.
13. Complaints
If you have a concern about how we use your personal information, please contact us first at info@dialoguehub.co.uk so that we can try to resolve it.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our activities or legal requirements. The latest version will always be published on this page with its most recent update date.
15. Contact
For privacy questions or requests, please contact:
Dialogue Hub CIC
Email: info@dialoguehub.co.uk